At TrendMerch, we aim to ensure customer satisfaction while supporting our sellers.

1. Return Eligibility

Returns are accepted if:

• Product is damaged, defective, or incorrect
• Request is made within 7 days of delivery

2. Non-Returnable Items

• Custom-made or personalized merchandise
• Items marked as non-returnable

3. Return Process

• Contact support with order details and images
• Seller approval is required
• Item must be unused and in original packaging

4. Refund Policy

• Refunds are processed after inspection
• Amount will be credited to original payment method within 5–10 business days

5. Seller-Based Fulfillment

Since products are sold by independent sellers:

• Return and refund decisions may vary slightly based on seller policies
• TrendMerch will assist in dispute resolution

6. Shipping Charges

• Non-refundable unless return is due to seller error